SIM not delivered

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jnahuelperez
jnahuelperez Posts: 1 ✭✭
edited April 2022 in My Mobile

I bought 2 SIM cards, but they weren't delivered because of the lack of a suite address. Now it looks like the SIMs have returned to the sorting center - Lachine, QC.

What should I do to get them?

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  • Whizz
    Whizz Posts: 20,663 admin
    Answer ✓
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    Hello @jnahuelperez ,

    I am sorry for the situation encountered.

    Could you please let me know if you used the automatic option for the address or manually entered each detail in its field?

    I kindly suggest you order a new sim card and I invite you to contact us directly, so we can issue you a refund for the one you didn`t receive.

    You also have the option to buy one from Couche-Tard: https://fizz.ca/en/couche-tard-sim

    Here is how you can contact us https://fizz.ca/en/contact-us

    Thank you for your understanding.

    Have a great day.

    Ramona 😊

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @jnahuelperez


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @jnahuelperez


    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours


    Here's how to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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