1 gb perk - cannot use it

Brian Thomson
Brian Thomson Posts: 5 ✭✭
edited April 2022 in My Mobile

I have three phone numbers in my account (3 plans), all with 1GB data monthly. All are active and in use. The accounts are paid and in good standing.

I have a PERK of 1 GB of mobile data. I choose "Use", I pick one of my numbers, click "Activate", "Activate" and I get an error: "A perk can only be applied to an active plan". This happens for all three of my plans.

Am I doing something wrong ?

Thanks,

-Brian T.

Best Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭
    Answer ✓

    Hi @Brian Thomson

    I already read a similar problem with other users, did you try to erase the cache and cookie or use the browser in private mode?

    You can always contact the support, here we are users

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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  • Whizz
    Whizz Posts: 23,053 admin
    Answer ✓

    Hello Brian Thomson,
    I hope you are doing well. 

    I just verified your account and I noticed that you have two plans that are assigned as end-users. I would kindly suggest you remove the end-user assigned to those numbers and then try to activate the perk on the specific phone number.
    Also, regarding data gifting, you can try to send it directly to the phone number and see if you succeed. If you try to send the data via email, for example, it can be sent directly to the oldest plan on your account, or even not be sent at all.
    You can remove an end-user by going to My plans > Manage plan for the specific phone number you want to remove the end-user from > Manage user's permissions. You can find more about removing an end-user from a plan here https://fizz.ca/en/faq/how-do-i-remove-user-from-my-plan.

    Cheers!
    -Sergiu

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