Travelling to USA

Neha

Hi, I am traveling to Newyork this month and am not able to buy an add-on for the USA. Please help

Whizz

Hi Neha,
Thank you for reaching out to us with this case.

You can try to delete your browser history together with the cache memory and cookies before you try again.
Also, you can try to do so from Incognito mode or a different browser or device.

Simply go to My plans->Manage plan->Travel -> Choose United States of America and select your preferred roaming option:
https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

Thank you for your consideration.
Andrei

Jess_i88b6

Hi @Neha

do you have an error?

This is the guide https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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