Pending Reactivation

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Cody B.
Cody B. Posts: 2 ✭✭
edited April 2022 in My Mobile

"Your payment is confirmed, and your plan in the process of being reactivated. Expect at most a two-hour delay."

It's been more than two days. What's going on?

Best Answer

  • Whizz
    Whizz Posts: 20,663 admin
    Answer ✓
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    Hi Cody B.,
    Thank you for reaching out to us.

    I can see on my end that there's a  ticket created for the payment situation that you encountered and it is still undergoing investigation by our secondary team.
    You will be notified by us via email once a solution has been found by them.
    You can check on the ticket's progress from your Fizz account under My settings->My tickets.

    I can assure you that your situation is undergoing the necessary manipulations and you will have a reply shortly.

    Thank you for your consideration.
    Have a fine day!
    Andrei

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,134 ✭✭
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    Hi

    If your service was suspended and you paid your bill, service should be restored within 2 to 3 hours. You should also try restarting your device at that point.

    You are able to confirm that the payment was successful by going to My Plans >> Transaction History.

    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.