i cannot access my voicemail

shmaya
shmaya Posts: 1 ✭✭
edited April 2022 in My Mobile

everything was good till yesterday when as usual I pressed the number #1-speed dial but instead of logging into my voicemail box it goes to my greeting, but even I press * while my greeting plays it doesn't respond. so basically I've no way to access my voicemails

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @shmaya


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 22,472 admin

    Hi shmaya,
    Thank you for reaching out to us.

    Regarding this situation, I can see that a colleague of mine opened a ticket for you yesterday so our dedicated team can have this solved from their end.

    You will be notified by us via email once a solution has been found by them.
    You can check on the ticket's progress from your Fizz account under My settings->My tickets.

    Thank you for your consideration.
    Have a good one!
    Andrei

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