Data not working

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Maxdez
Maxdez Posts: 3 ✭✭
edited April 2022 in My Mobile

Ever since I renewed the payment, my data isn't working. I tried restarting my phone, removing the sim card and putting it back in but it still doesn't work. It's been a few days.

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  • Whizz
    Whizz Posts: 20,703 admin
    Answer ✓
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    Hi Maxdez,
    Thank you for reaching out to us with this case.

    Checking on my end, I can see that your plan is in tip-top shape.

    I'd recommend you follow the links that Dapfizzer  posted in the comments and also try the following manipulations:
    ->turn ON Airplane mode and then turn it back OFF,
    ->turn ON Data roaming and then turn it back OFF
    ->make sure you're connected to Fizz, turn OFF the Wi-Fi
    ->make sure that your OS is up to date and if neither of these steps helps you out
    ->reset the mobile network settings

    Thank you for your consideration.
    Have a good one!
    Andrei

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Maxdez


    Hi,

    activate and deactivate a few moments later the airplane mode of the device in question, but also make sure that the APN (NPA) configuration of your device is adequate in its settings.

    Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet


    And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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