How long to activate my card/plan ?

pjbfizz
pjbfizz Posts: 4 ✭✭
in My Mobile

It has been 24h already - still no data on my phone

Best Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @pjbfizz


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 22,472 admin
    Answer ✓

    Hello pjbfizz,

    I see that your activation hasn't bene completed until now. Therefore, I've opened a ticket on your Fizz account and forwarded it to our technical department. Once we'll have any updated, we'll reply to you immediately via email. 

    You can track the progress of your ticket directly from your account: My settings > My tickets, or from the "Overview" section. 

    If you wish to reach us in private for more details, please use one of the contact methods that Dapfizzer has provided, or have a look on the following link, from where you can also reach us directly on the available online channels : https://fizz.ca/en/contact-us

    Have a good one,
    -Radu

Answers

  • brouleau21
    brouleau21 Posts: 178 ✭✭

    Did you followed the activation sequence:

    1) activate you SIM with Fizz (Without putting it in you phone)

    2) Answer your current provier message about the switch

    3) SWAP the old provider with your new Fizz SIM in your phone

    If you did, then see Dapfizer answer, otherwise try this one before.

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