sim locked

imene_213213 Posts: 1 ✭✭
edited April 2022 in My Mobile

hello, i accidentally sim locked my phone and now it’s asking me for my puk code and i don’t know what to do, please help me i’m freaking out. also, i got my fizz sim card yesterday but my activation is still pending. help me please, thank you :)

Best Answer

  • Whizz
    Whizz Posts: 20,756 admin
    Answer ✓

    Hello imene_213213,
    I hope you are doing well. 

    After verifying your account I noticed that your order is indeed still being processed from the 1st of April, therefore, I took my time to forward a ticket to our technical team, so they can verify and correct the situation. As soon as we receive a resolution, we will be reaching out to you via email with the updates. As for the situation with the locked SIM card, you will be able to find the PUK code once the activation is completed by going to My Plans > Manage > Unblock SIM card. If you need more details, feel free to reach out to our customer service



  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭



    to unblock your SIM card right away, log into your Fizz account to reveal your PUK code (My Plans > Manage Unblock SIM card). Type the code that is revealed into your phone.

    If you entered 3 incorrect PIN codes and your phone displays “SIM card blocked” or “Enter PUK code”, your SIM card has been blocked to ensure your security.

    To unblock your SIM card, you must enter a PUK (PIN Unlock Key) code.

    Where to find your PUK code: 
    1. Log into your Fizz account and go to My Plans.
    2. Click on Manage and then Unblock SIM card.
    3. Click the slider to reveal your PUK code.
    4. Type this code into your phone to unblock your SIM.

    To simplify this process in the future, write down your PUK code and keep it somewhere safe.

    After you unblock your SIM card:

    After unlocking your SIM card with a PUK code, go to your phone settings to personalize your PIN code. Choose an easy-to-remember PIN — it will prevent you from accidentally blocking your SIM card again. How do I personalize my PIN?

    If you enter the incorrect PUK code 10 times, your SIM card will be permanently blocked. You will need to order a new SIM card. Order a new SIM card

    If you received your PUK code by email:

    The email you received contains several codes: PUK1, PIN2 and PUK2.

    • PUK1: The code to unlock your PIN if it is blocked.
      • PIN2 and PUK2: Codes used only by a few phones to protect access to some SIM card featuresPIN2: The code set by default in your SIM card; if you have changed this default code, use the PUK2 code to reset it
      • PUK2: The code to unlock your PIN2 if it is blocked


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited April 2022


    However, since your plan is currently pending, the manoeuvre to obtain the PUK code may be impractical so you should directly contact Fizz’s customer service team for precises answers to resolve this isue. You can do it by opening the following link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

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