Internet is lagging
Answers
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Hi Theresa,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hello Theresa,
I am sorry to hear about this situation.
I just verified your connection and everything is looking ok from my side.
This situation seems to be caused by congestion.
Our system detects high traffic for both downstream and upstream.
If you work from home a 10 Mbps plan won't be enough for this.
I would strongly recommend upgrading the plan to at least 60 Mbps or reducing your traffic.
Here you can find more information regarding the plan change if you decide to do this: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this
Have a lovely day,
-Alex1 -
Hi Alex, thanks for the update and information. I have upgraded the internet now. Let's see what is the difference. :-) Thanks for your help.
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You can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.
*On the first day of your payment cycle, when your new plan will be valid, make sure to restart your Wi-Fi modem:
1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
Source: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this
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I did this already has mentioned :-)
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