Payment issues

Luciferzzz

For a surprise yesterday there was two payments taken from my bank account and put on hold until April 9th a ticket was opened after I talked to a customer service representative it shows that the tickets still open and when I tried a third time to pay my monthly plan today there is now a third monthly payment on hold until April 9th and my service is still suspended and I just got off chat with another customer service representative about 20 minutes ago and my issues still has not been resolved...!?!;(×××$$$™

Whizz

Hi Luciferzzz,
Thank you for reaching out to us.

Checking on my end, I can see that two refunds of 45.37$ each were issued  3 days ago on April 1st towards your selected payment method on file. These sums should reach your bank account within the next few business days.
You're also able to see this under My plans-> Transaction history from your end:
https://fizz.ca/en/transaction-history

Regarding the ticket you mentioned, I can see it was resolved the same resolution was presented to you then.
I can also see the correct 1-time monthly charge that was taken for your mobile plan on April 2nd.

Thank you for your consideration.
Andrei

Jess_i88b6

Hi @Luciferzzz

The first level support has limited power, they need to open a ticket and wait for the second level to look on the problem

This it seems to be a very bad limitation, therefore, from the Fizz management :'(

brouleau21

To join them here are all the ways, and then if the first contact is unable to help you, they pass the buck to the next level and it usually is solved in a few hours/days.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814