Repeat/duplicate text messages

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Shhmony
Shhmony Posts: 1 ✭✭
edited April 2022 in My Mobile

All day today I have been receiving repeat/duplicate texts from my son (he is a Fizz customer, I am not). At first I thought it was an April Fool's prank but I checked his phone and he only sent the texts once yet I have been receiving them repeatedly all day. Tried a reboot and to reset the network settings on his phone but still periodically receiving the same the same texts over again. Not sure how to make it stop.

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  • Whizz
    Whizz Posts: 20,650 admin
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    Hello Shhmony,
    I hope you are doing well.

    It seems like there was temporary unavailability with our mobile services, and the text messages he tried to send during the time it was ongoing, remained pending. My thought on this situation is that once the matter was resolved, all the pending messages were sent to the respective recipients.

    Please feel free to let us know if the situation persists, so we can further verify and assist you https://fizz.ca/en/contact-us

    Cheers!
    -Sergiu

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