Payment

Eliiixoxx
Eliiixoxx Posts: 1 ✭✭
edited April 2022 in Internet

My payment didn’t go through but I had the money in my account and now they blocked my wifi, I did the payment automatically but now they say I might not have wifi for the next 12 hours but I need my wifi.

Best Answer

  • Whizz
    Whizz Posts: 23,981 admin
    Answer ✓

    Hello Eliiixoxx,

    I am sorry for the situation encountered.
    I kindly inform you that I have verified your account and I see that the payment for your internet plan passed today at 12:50 p.m. 

    For a Home Internet plan, you can expect at most a 3-hour delay if your payment is received before 8:00 PM. If your payment is received after 8:00 PM, a delay of up to 12 hours is possible. Restart your modem to re-initialize your service. Here you can find more details regarding internet reactivation: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    Thank you for your understanding. Have a great day!
    -Adelina

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,159 ✭✭
    edited March 2022

    Hi @Eliiixoxx

    You can try to force the payment

    How to pay for your plan.

    Whether it’s at risk of being suspended or already suspended, the steps to pay for your plan are the same:

    1. Log into your account on fizz.ca
    2. Once connected, you should see a pop-up with your plan, explaining what you must do, and by when.

    *If you don’t see a pop-up, select the plan in question to see that same info.

    1. Click on button “Proceed to payment”, and follow the on-screen steps. You can pay with the same payment method or add a new one.


    source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

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