exchange sim card

MAREK B. #38060
MAREK B. #38060 Posts: 2 ✭✭
edited March 2022 in Internet

try from 10 AM to change my sim card on my own phone and keep my number.

Try to contact via chat get 10 e-mails and now answer

Is some horror !!. The line still don't work need for my work

Nobody can help ...? Ticket #157435

Best Answer

  • Whizz
    Whizz Posts: 23,113 admin
    Answer ✓

    Hello MAREK B. #38060,
    I hope you are doing well.

    I just verified your account and I noticed that our customer service tried to assist you with the SIM swap, however, it seems like the messages sent from our side were not visible to you. 

    I would kindly suggest you open an incognito window on your browser and access this FAQ https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do. After that, please click on the (?) question mark in the lower-right corner and then on the (...) three dots which represent our live chat session. We will need to authenticate you first, and then we will be good to go.

    We are looking forward to chatting with you.
    Have a good one!
    -Sergiu

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