Need help

champagnem

Internet down need assistance

Whizz

Hello champagnem,
I hope you are doing well. 

I just verified your modem's signals and I noticed that there were some signals out of the norms in the past, however, they are now crystal clear. I can see that your modem is online and your connection should be up and running. Please feel free to contact us whenever you see yourself in this situation, as we can verify the signals in real-time and we can provide you with some troubleshooting steps. You can access this page to learn more about how to contact us https://fizz.ca/en/contact-us.

Have a good one!
Sergiu

Dapfizzer

@champagnem

Hi,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814