Is there anormal that my payment denied
Best Answer
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Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a notification from us in your account, as well as a text or email based on your communication preferences.
The update must take place 72 hours before the end of your payment cycle to make sure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.
Any change to your payment methods must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy to be considered in time for the next payment.
Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.
To add a payment method.
To remove the credit card currently associated with your account, you must first add a new credit card.
- Log into your account.
- Under My settings > Payment methods, click on Add a new payment method.
IMPORTANT
When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
- Hyphens
- Spaces
- Spelling
Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.
To associate a card with a plan.
- Log into your Fizz account.
- Select the plan you wish to associate with a new card.
- Click on Manage plan > Payment method
- Select the payment method with which you’d like this plan to be associated with.
If you have more than one Fizz plan, you must repeat these steps and associate the desired payment method with each of your plans.
Source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
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Answers
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Hi,
to pay for your Fizz plans, you can use:
- A Visa or Mastercard credit card
- A prepaid Visa or Mastercard
- A Debit Mastercard or Visa Debit card
Only one-off payments are accepted with Vanilla prepaid cards
You CANNOT use:
- American Express (Amex), Dinners and others credit cards
- A debit card
- A foreign credit/debit card
- Funds from your Fizz Wallet
Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use
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Here's how to contact Fizz’s support team directly to inquire about any issue whit your payment, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Man I try everything and they told there's no problem for our side but for my side even there is no problem so still yet don't understand where this problem come from.
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Hello @Gouled A. , as someone else pointed out, Fizz accepts a limited types of payment for its services, if your card not one of these accepted cards, you cannot pay with it. Some other users have in the past had issues and it has been a simple web error. I suggest you clear the cache/cookies of your browser, exit the browser (be sure to exit, not close it), re-open in private/incognito mode and try again. If my and the other person's suggestions don't resolve the issue for you, another method of contacting Fizz is to log in, go to My Settings, Contact Form and submit your complaint, this exchange opens a Support Ticket and the exchange is by the email address registered on your account. Best of luck.
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I did and have 3 tickect as complains but the fizz team don't even know where the problem come and still not phone until.3 days and if I change the compagny I can keep it my own number that's why the problem
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Hi Gouled,
Checking on my end, I can see that you received the proper assistance via chat and through a ticket reply earlier today.
Feel free to contact us back once you have followed through with the steps presented to you there.
We're always here to assist you 24/7:
https://fizz.ca/en/contact-us
Thank you for your consideration and have a good one.
Andrei0 -
Hello @Gouled A. ,
After verifying your account, I noticed that you already contacted our customer service and the situation was escalated to our dedicated team. I can assure you that once we receive a response from them, you will be contacted right away via email with the updates. Rest assured, the situation is not taken lightly and we are working towards a solution.
If you have further questions, you can always reach back to us on any of our communication channels. You can find more about them here https://fizz.ca/en/contact-us.
Cheers!
-Sergiu
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