Will I receive my phone rebate perk back?

k2021 Posts: 3 ✭✭
edited April 2022 in About my account

On March 23, 2022, I received my refund for the returned phone I bought with my 100$ phone rebate perk back in November 2021. I was told by customer support that I would receive my rebate perk back once my return request is accepted and my refund is received. However, I still haven’t received my perk even though I received my refund. Will I get my perk back anytime soon?

Best Answer

  • Whizz
    Whizz Posts: 17,987 admin
    Answer ✓

    Hello k2021, 

    Thank you for contacting us. 
    I kindly suggest you to contact us on live chat, so we can be able to help you further. 
    You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function.
    You can use this FAQ to find the chat bubble, https://fizz.ca/en/contact-us

    Thank you for your kind understanding.
    I wish you a great day.


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭



    only Fizz’s support team could answer this, if you want to contact the service directly to inquire about that question, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @k2021, right, only Fizz Customer Support can answer this, I would not be optimistic as you did use the Perk and saved $100. Most retailers would likely not honour a similar loyalty reward. Wait and see if the Perk shows up in your next 30-day billing period, if not contact them directly, either by the Chat feature given in the other comment or in the Contact Form under My Settings.

This discussion has been closed.