Need help!
Been waiting 12hrs to have my services reactivated after a mistake on Fizz’s end… I’m getting super impatient.. I work from home and I have no internet… Ive had a ticket opened since 1:30pm and no update… anybody experience something similar?? Need help!
Best Answer
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Hello claudsantz,
Thank you for contacting us.
As I verified your account, I noticed that your plan is active and in good standing.I kindly suggest you electrical restart your modem by unplugging it for 20 seconds.
If you encounter any issues, do not hesitate to contact us.
https://fizz.ca/en/contact-us
-Ramona0
Answers
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Hi,
you should recontact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers about that open ticket. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Tried this multiple times today. Always being told that they are working on it and to be patient…
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As users, on the forum, we can only advise you to contact the service since only they have the relevant information about the situation that currently falls to you.
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