Why my sim card activation pending?

Zavosh
Zavosh Posts: 8
edited March 30 in About my account

I bought Simcard at 11 am(today), and activated it. But, I haven't connected to the internet. The LTE sign shows on my phone and Immediately fades.!

Best Answer

  • Whizz
    Whizz Posts: 15,662
    Answer ✓

    Hello Zavosh,

    Thank you for reaching us.
    I am sorry to hear about this situation.
    I just verified your account and I can see that your plan activation is still pending.  
    I have escalated a ticket to have this verified and we will contact you right away via email once we have any updates.
    You will be able to verify the ticket's status from your account, My settings > my tickets. 

    Have a good one,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Zavosh


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,647
    edited March 28

    Hi @Zavosh

    Are you able to make/receive calls?

    If you have an android did you configure the APN?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Sometime the GUI doesn't reflex the real status

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Zavosh
    Zavosh Posts: 8

    All of instruction has been done(i can make a call but my internet acces is faild)

    my account is pending now! Im not satisfied.

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,647

    Hi @Zavosh

    I believe that you don't have the APN configured, this happen since the activation is in pending and Fizz didn't make the provisioning

    Try to configure it manually https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:Settings → Connections → Mobile networks → Access Point Names → APN

     

    Fizz APN settings are:

    • APN: mobile.bm
    • MMSC: http://mms.mobile.bm
    • MMS proxy: mmsproxy.mobile.bm
    • MMS port: 80
    • APN type: default,mms,supl      

         

  • Whizz
    Whizz Posts: 15,662

    Hello Zavosh,

    I kindly inform you that the situation has already been escalated, as you were informed previously by my colleague. I highly appreciate your understanding and please know that as soon as we have any information from them, we will inform you right away.

    Thank you for your understanding and patience.
    I wish you a wonderful day!
    -Adelina

  • Zavosh
    Zavosh Posts: 8

    I saw the film and done all of these steps!(https://forum.fizz.ca/en/home/leaving?allowTrusted=1&target=https%3A%2F%2Ffizz.ca%2Fen%2Ffaq%2Fwhat-are-fizz-network-settings-apn)

    i couldnt find cellular data network in my iphone 11.

    i cant insert apn,mmsc and ...

  • Zavosh
    Zavosh Posts: 8

    I send video for fiZz whats app

  • Zavosh
    Zavosh Posts: 8

    I send it for whats app account


  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,647

    Hi @Zavosh

    For an iphone the procedure is different

    1. Install the latest software update.

    • Connect to a Wi-Fi network
    • Download the latest iOS software update

     

    2. Update the carrier settings.

    • Once the software update is done, your iPhone will offer a carrier settings update. Make sure you accept it.

    Or from the Apple site

    If you dismiss the installation notification, you can manually update carrier settings by following these steps:

    1. Make sure that your device is connected to Wi-Fi or a cellular network.
    2. Tap Settings > General > About.
    3. Follow the onscreen instructions to install your carrier update.


    source: https://support.apple.com/en-ca/HT201270

  • Zavosh
    Zavosh Posts: 8

    Hello,

    I updated the carrier based on your instruction, however I still have this problem. Besides, I tried another simcard in my phone and I did not have any problem, connected to internet. Thus, It showed that the problem does not belong to my phone, it relates to your Simcard.

    Indeed, I cannot wait more than that. I wonder if you return my money and I wanna cancel the plan and I want to buy another Simcard from another company.

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,647

    Hi

    this is the instructions https://fizz.ca/en/faq/unsubscribe

  • Zavosh
    Zavosh Posts: 8

    Hi, I read the instruction. So, it seems that time consuming for me. Is there any place that I can refer to solve my problem? Or do you work online?

This discussion has been closed.