Refund

Maxor5 · March 2022

How long do I have to wait for my 229$ refund it is almost a year

Whizz · March 2022

Hello Maxor5,

I can see that your case has already been forwarded to our technical team and they are doing their best to solve this matter in the shortest time possible.
We are doing a close follow-up with our team, and we will keep you updated by email once we have a reply on your ticket.
Thank you for your understanding and patience.

Have a wonderful day!
-Adelina

Maxor5 · March 2022

How long do I have to wait for my refund of 229$ this is almost a year

Maxor5 · March 2022

It’s rediculus that I have to wait for my my refund for almost a year

Dapfizzer · March 2022

@Maxor5

Hi,

here's how to contact Fizz’s support team directly to inquire about that question, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Maxor5 · March 2022

Your technicical service is sleeping

Jess_i88b6 · March 2022

Hi @Maxor5

Did you contact the support with the tracking number of your modem, in order to prove the return?

PS Here we are users, but you are right a year is too much

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Clive_ref_code_73TF9 · March 2022

Hello @Maxor5, I suggest the beliow:

if you still can, log in to your account, go to My Settings, Contact Form and submit your complaint directly to Fizz Customer Service, this forum is not specifically for customer service
if you cannot log in, try one of the other contact methods on the website
if you do not have any success with the above, you can contact the CCTS, the federal agency that handles consumer disputes with telephone and Internet companies. If you are in QC, there may be a provincial agency for the same.