No access to voicemail?

Fraiger
Fraiger Posts: 5
edited April 2 in Data Gifting

when I dial my voicemail a Get the prompt to leave a voicemail ➿

as i heard its a very common problem at fizz. does anyone know how to get access to the voicemail?

Best Answer

  • Whizz
    Whizz Posts: 13,764
    Answer ✓

    Hello Fraiger,

    I am sorry to hear about this situation.
    If you already tried the manipulations our members provided, I would recommend contacting our support team to provide more details.
    You can reach us at any time, we are here 24/7 for you: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,048

    @Fraiger


    Hi,

    try to modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail). 

    IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.


    Source: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail#3

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,048

    @Fraiger


    This should resolve this concern, but if you have any other concern about your visual voicemail after performing this maneuver, you'll probably have to contact Fizz’s support team directly to inquire about that issue. You'll be able to contact the service by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Hello @Fraiger, I have some additional suggestions:

    • go to your settings and clear the cache for that app
    • clear the saved data for the app, this likely resets the app settings and you may lose your settings and/or saved data
    • remove and re-install the app
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