RabbitAir Home Air Filter System - not connecting on Wifi

MER33

Hi, I recently moved, my Rabbit Air Home Filtration system has a mobile app so that I can control the settings. It's usually plug & play - it is not connecting. This is a $1000 air filter, so the tech is advanced. I've already moved and had no issues in the past. The Rabbit Air App says maybe a firewall is blocking it? I've looked in my Fizz Account and it's not listed as blocked. Any recommendations?

Whizz

Hello MER33,

Thank you for reaching us.
I am sorry to hear about this situation. 
You can try the suggestions our members provided.
Here you can find more troubleshooting you can try: https://fizz.ca/en/faq/some-not-all-my-devices-cannot-connect-wi-fi-how-do-i-fix
Also, if this is the only device affected you could try contacting the manufacturer for additional support. 

Have a good one,
-Alex

 

Antoine_ref_KSA15

@MER33

You've looked in your Fizz account by tipping "192.168.0.1" in an internet browser ?

Jess_i88b6

Hi @MER33

Did you try to reset the network of your device?

Sometime can be a wrong configuration from the previous one, for example you fixed the IP or the DNS or some similar configuration

Ajaykumar

This could be due to incompatible wifi modes a/b/g/n/ac/ax