double payment

Avion747
Avion747 Posts: 1 ✭✭
edited March 2022 in My Mobile

hi received a mail saying my service will be suspended If I don't make a payment before 29 of march 2022 so i made the payment then I received a mail saying that the payment went through and the next payment cycle remains the same 72 hours before the 29 of march . Does that mean im gonna be charged again on the 27 even tho I just made a payment?

Best Answer

  • Whizz
    Whizz Posts: 23,053 admin
    Answer ✓


    Hello Avion747 

    I'm sorry to hear about this situation, and I can assure you that I verified the situation on your account and I noticed that everything is alright, the payment went through and you are all set until the next payment needs to be taken, in April.

    I hope you have a good one!
    -Sergiu

Answers

  • Antoine_ref_KSA15
    Antoine_ref_KSA15 Posts: 100 ✭✭
    edited March 2022

    Hi,

    I think you should contact the customer service team.

    Here's what a found to help you:

    "If a message informing you that your payment was rejected and you’re not sure why, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours."

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭
    edited March 2022

    Hi @Avion747

    The first payment didn't work, you made a payment the system should not try again till the next month, April 27th

This discussion has been closed.

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