Internet Interruptions
Best Answer
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Hello Sabster,
I've just verified your connection in my tools and I see that there is no issue with your signals and the speed is good. My advice would be to verify the cables not to be damaged (the coaxial and the power one), test the modem in another outlet (if possible), or restart it by unplugging it from the outlet and after 1 minute plug it again.
You can also follow the troubleshooting steps from the FAQs that Dapfizzer has provided.
If the issue will still be happening, please reach us in private so we can be able to help you more efficiently:
https://fizz.ca/en/contact-us
Have a good one!
-Radu1
Answers
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Hi,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi @Sabster
can you please check the LED status when this happen? This will give a good idea about the problem
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