Plan Downgraded more than two months ago, confirmation email received and still paying higher price

Carlos B. #29712
Carlos B. #29712 Posts: 2
edited March 26 in About my account

Hi, I downgraded my plan and received a confirmation email. However, after two payment cycles, I'm still charged for my Previous plan (higher price). How can I have a refund ?

Best Answer

  • Whizz
    Whizz Posts: 15,612
    Answer ✓

    Hello Carlos B. #29712,

    I am sorry to hear about this situation.
    I have verified your account and I can see a plan change request made on February 13th but it was canceled from your side.
    Due to this you kept your previosu plan and price.
    If you wish to change it again, please go to My plans > manage plan > adjust plan.
    Here you can find more information if necessary: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    Have a good one,
    -Alex
     

Answers

  • This is the confirmation email

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited March 24

    @Carlos B. #29712


    Hi Carlos,

    here's how to contact Fizz’s support team directly to inquire about any isue with these payment, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Hello @Carlos B. #29712, another method of contacting Fizz is to log in, go to My Settings, Contact Form and submit a complaint there, the exchange occurs by the email address registered on your account. Fizz did change mobile plan pricing in January, with lower data amounts for higher prices, could this be what you are seeing reflected in your charges?

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