wifi guy left and my password is not working

Becki
Becki Posts: 3 ✭✭
edited March 2022 in Internet

wifi was set up and my password says check password and try again. i am using bell internet this very moment. help me

Best Answers

  • Becki
    Becki Posts: 3 ✭✭
    Answer ✓

    i need the facebook name of fizz and the twitter name

  • Jess_i88b6
    Jess_i88b6 Posts: 13,029 ✭✭
    edited March 2022 Answer ✓

    Hi @Becki

    Did you check this guide to configure your modem? https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings by holding down the reset button on the back of the device for ten (10) seconds.


    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 19,076 admin
    Answer ✓

    Hi Becki,
    Thank you for reaching out to us.

    Please check on the back of the modem for the Wi-Fi Pass noted there under the network's name and if that fails, try to factory reset the modem and follow the steps below:
    https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password

    Thank you for your consideration.
    Have a good one!
    Andrei

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Becki


    Hi Becki,

    do you have the possibility to connect one of your devices directly to the modem using the Ethernet cable (RJ45) provided by Fizz, so you would be able to change the network name (SSID), but also the password since by opening your web browser as soon as you log in, the "Easy Connect" interface would open automatically and allow you to make this change by a password, and (SSID) of your choice. Your Wi-Fi connection would then be simplified.

  • Becki
    Becki Posts: 3 ✭✭

    Problem solved. thanks to everyone and their suggestions

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