Internet down

Vic45

Hey y’all my router doesn’t seem to be working anyone else?

ive restarted over 4 times 🤣

Whizz

Hello Vic45 ,

I'm sorry to hear about the situation you encountered. 

If restarting the modem did not work, we invite you to contact us in private, on the desired contact changel, so we can verify the situation on our side too. 

We are available for our customers 24/7. Here is a useful link: https://fizz.ca/en/contact-us

Thanks and have a great evening!
- Cecilia

Dapfizzer

@Vic45

Hi,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814