Account is reactivated, but data service is not.

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Mellon
Mellon Posts: 2 ✭✭
edited March 2022 in My Mobile

My account is reactivated, but I can only make phone call. The data service is still disabled. How can I enable it?

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  • Whizz
    Whizz Posts: 19,177 admin
    Answer ✓
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    Hello Mellon ,

    Thank you for the details provided, I'm sorry to hear about the situation you encountered.

    I invite you to restart your phone and then do a test. After restarting, please make sure your phone’s APN has been correctly configured.

    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
    Settings → Connections → Mobile networks → Access Point Names → APN

    Fizz APN settings are:

    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl

    I also invite you to consult our FAQ and check our troubleshooting steps: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

    In case this does not help you, we invite you to contact us privately, on the contact channel of your choice, so that we can make the necessary verifications.

    We are available to our customers 24/7 on social media contact channels, such as WhatsApp, Messenger, or on chat. Here is a useful link: https://fizz.ca/en/contact-us

    Thanking you for your understanding, I wish you a good day!
    - Cecilia

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Mellon


    Hi,

    reboot (power cycle) your device by holding down the device’s start button for 10 seconds.

    After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited March 2022
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    @Mellon


    Once your payment is received, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready:

    • For a mobile plan, expect at most a two-hour delay.

    Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue


    Once your plan reactivated, you can test some of the troubleshooting mentioned in the following FAQ: 

    https://fizz.ca/en/faq/how-test-my-fizz-line

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Mellon


    Over that delay, I suggest you to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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