I keep losing internet connection

mtschultz

Hello,

I have been experiencing an unstable internet connection on many devices in my place. It does not matter if they are connected through the cable or through wifi, the internet always seems to drop for a couple of seconds several times during the day.

In addition, my devices do not receive the internet speed that I pay for (120MB/s), but the Fizz app says that the internet connection is good for all the devices connected.

Has anyone experienced something similar?

Thank you for the help.

Whizz

Hello @mtschultz,

Thanks for the provided details, we are sorry to hear about the situation you encountered. 

I verified your modem in our diagnostic tools and I would like to inform you that the signals of the modem are mostly within standards. 

I advise you to restart your modem, by unplugging it from the power outlet for a few moments and also restarting your devices. After doing this, please test the connexion to see if it improves. 

I also advise you to consult our FAQs: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix and https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

We also advise you to contact us in private, on the desired contact channel, so we can do the necessary verifications. We are available 24/7, here is a useful link: https://fizz.ca/en/contact-us

Thanks and have a great day!
- Cecilia

Dapfizzer

@mtschultz

Hi,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814