sim lost

Brahim N.

Hello

I lost my sim card, and I blocked it

I ordered new one, but I can't transfer my number to it, looks like wants to give me a new plan.

how can I setup my old number to my new sim card.

Jess_i88b6

Hi @Brahim N.

this is the french forum

This is the full procedure

What do I do if my phone or SIM card is stolen?

https://fizz.ca/en/faq/found-mobile

But before doing that, did you think about using the function to locate your phone? How to find an iPhone phone (iCloud account) How to find an Android phone (Google account) 

You can find this

After you have aquired your SIM card, please communicate with us via the chat bubble, to finalize the activation of your SIM card: Activate your new SIM card

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Dapfizzer

@Brahim N.

Hi Brahim,

after you have aquired your SIM card, please communicate with us via the chat bubble, to finalize the activation of your SIM card: Activate your new SIM card

You just have to click on that link to identified yourself to the Service...

Source: https://fizz.ca/en/faq/found-mobile#4

Whizz

Hello Brahim N. 

Thanks for the provided details. 

I would like to inform you that the change of SIM card can not be processed by the customers, for security measures. 

The change of SIM card can be processed by us, however, we invite you to contact us in private for this. We are available 24/7: https://fizz.ca/en/contact-us

Have a great day,
- Cecilia