I need to talk to someone please,

Sandratessier
Sandratessier Posts: 1 ✭✭
edited March 2022 in Internet

I really need assistance and I can't fine how to chat with someone of fizz,

Can you send me an email please

Best Answer

  • Fizzy
    Fizzy Posts: 12,071 ✭✭
    Answer ✓

    Hi Sandratessier

    You can Live Chat with customer support at any time:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    More information available here: https://fizz.ca/en/contact-us

     

    p.s. If Live Chat doesn't work at first, you can try with your browser in private mode, try using a different browser or with another device.

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @Sandratessier, from my experience the most reliable means of contacting Fizz Customer Service has been to log in, go to My Settings and Contact Form. This method allows you to send a message, include an attachment if necessary and the exchange occurs by the email address registered in your account. Many complain that the online Chat feature is unreliable and inconsistent.

  • Jess_i88b6
    Jess_i88b6 Posts: 14,159 ✭✭

    Hi @Sandratessier

    I signal your post, since you posted your email in a public forum and ask to be removed


    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,980 admin

    Hello Sandratessier,
    I am really sorry for the situation encountered, 
    I have verified your account and I see that you were able to contact us via chat yesterday. 
    Also, your services were reactivated on March 19th and your services are working now.
    The modem appears online.
    In case you encounter issues with your internet services, please contact us on any of the channels Fizzy provided you with.
    You can find them here too: https://fizz.ca/en/contact-us

    Thank you for your understanding!
    Have a good day!
    -Eugen

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