can i have my modem faster than the date i have already scheduled cuz i need to work.

Dance123

Like the file open ticket # 155549 they explain to me about why but i still need my internet before monday . ?

Whizz

Hello Dance123,

 Thanks for the provided details, we are sorry to hear about the situation with the technician.

I verified your Fizz account and noted that you managed to reschedule the appointment for tomorrow, the 22nd of March, between 12:00 and 17:00.

If the system did not offer you the 20th of March as an available day for the appointment, it means that all of our technicians are already fully booked.

Thank you for your understanding and have a great day!
- Cecilia

Dapfizzer

@Dance123

Hi,

unfortunately not since the appointment allocated for the visit of the technician must have been the one that was available, as well as the one that was closest in time...

PF_Ref_D2U9A

Hi

What you can do is check often/daily to see if there are other cancellation and you can get your internet sooner.

You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception. 

To reschedule your technician appointment:

1. Log into your account and go to Manage plan.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.

• To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.
  • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.

source - https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Dapfizzer

@Dance123

You can however contact Fizz’s support team directly to inquire about the possibility that an appointment with a scheduled technician could have been cancelled, which would free up space on the schedule and could therefore advance your own appointment. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Clive_ref_code_73TF9

Hello @Dance123, the appointment given would have been the first available in your area. I suggest you contact Fizz Customer Service directly to see if there are any earlier appointments available. Log in, go to My Settings, Contact Form and submit a message, the exchange occurs over the email address registered on your account. Note this forum is largely for customers to submit posts, share helpful tips, suggestions, share experiences, etc. and is not an official method of requesting support. Best of luck.