No new number in my area

Options
Camille2203
Camille2203 Posts: 1 ✭✭
edited March 2022 in My Mobile

Hi, I just got my SIM card and I’m trying to activate my plan. However, when I get to the part to choose a number or get a new number, it says that there is no more new number available in my area ??? How do I get a number and activate my phone then??

Thank you

Best Answer

  • Whizz
    Whizz Posts: 19,179 admin
    Answer ✓
    Options

    Hello Camille2203,

    I am sorry to hear about this situation.
    It might be related to our ongoing maintenance work:  https://fizz.ca/en/faq/status-services
    I would recommend following Dapfizzer's advice and contacting our support to investigate this further. 
    Feel free to do this at any time, we are here 24/7 for you. 

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited March 2022
    Options

    @Camille2203


    Hi Camille,

    I suggest you to contact Fizz’s customer service team directly to resolve this issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.

Categories