Internet down

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Emanuel27
Emanuel27 Posts: 1 ✭✭
edited March 2022 in Internet

My internet has been down for a week and a half. Nothing works. Not a hard reset. When I try to login with cusadmin and my password it tells me incorrect which I know is wrong. The router won’t even reset manually when I hold the button. Anyone have any ideas ?

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  • Whizz
    Whizz Posts: 19,711 admin
    edited March 2022 Answer ✓
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    Hi Emanuel,

    Thank you for bringing this situation to our attention.

    I've just verified your internet connection on my end and I see that your modem is offline in my tools. I've refreshed your connection, but I cannot see any result.

    We'll help you to resolve this. But first, if that's alright with you, please try some manipulations from your end:

    Verify if the cables are properly connected on both ends(the coaxial and the power one).

    Make sure that your modem is connected directly to a power outlet. Test in another outlet if possible.

    Restart your modem by unplugging it for a minute from the power outlet, then plug it again and see if there's any change. We have a helpful video to guide you further, on the bellow FAQ:


    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    If the modem remains offline after the above troubleshooting steps, to be able to help you more efficiently, please reach us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:

    https://fizz.ca/en/contact-us

    https://facebook.com/fizzca

    twitter.com/fizz_ca/

    Have a good one,

    -Radu

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