cancel upgrade

minali
minali Posts: 5 ✭✭
edited March 2022 in My Mobile

Bonjour/ hello

By accident, i asked an upgrade for 250mb data for my cell phone. how to cancel it.

Thanks in advance

Best Answer

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
    Answer ✓

    Hello @minali, if you mean you added a 250MB Upgrade but meant to add a different Upgrade, you click on the Upgrade you want to remove and click on the button to remove. Unfortunately the change will not come in to effect until your next payment period and you will also have to wait until this next payment period to add the intended Upgrade. It is not an ideal process and Fizz should modify it to improve the process.

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @minali


    Hi,

    if by upgrade you mean Add-on, I don’t think it will be possible, only refunds of the sums deposited in the Fizz wallet can be refunded...

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @minali


    However, here's how to contact Fizz’s customer service team directly to inquire about that question and also to obtain precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium Posts: 2,303 ✭✭

    Pretty sure Dapfizzer is correct.

    But you have nothing to lose (other than some time), by contacting customer service team and seeing if it can be done. And report back if you succeed or not :)

    Fizz Customer service agents are only available online. Here we are all end users like you.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


  • Rydock
    Rydock Posts: 206 ✭✭

    As-tu réussi a contacter quelqu'un?

  • Whizz
    Whizz Posts: 18,817 admin

    Hello minali,

    Clive provided the solution for this situation. 
    If you wish to remove it you can do this once the new payment cycle starts.
    If you wish to replace it with a new different one, please use the Swap function instead.
    All you have to do is click the new upgrade and after that, the one you wish to replace, and the Swap option should appear.
    Here you can also find more useful information: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

    Have a lovely day,
    -Alex

This discussion has been closed.