cancel upgrade
Best Answer
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Hello @minali, if you mean you added a 250MB Upgrade but meant to add a different Upgrade, you click on the Upgrade you want to remove and click on the button to remove. Unfortunately the change will not come in to effect until your next payment period and you will also have to wait until this next payment period to add the intended Upgrade. It is not an ideal process and Fizz should modify it to improve the process.
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Answers
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However, here's how to contact Fizz’s customer service team directly to inquire about that question and also to obtain precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Pretty sure Dapfizzer is correct.
But you have nothing to lose (other than some time), by contacting customer service team and seeing if it can be done. And report back if you succeed or not :)
Fizz Customer service agents are only available online. Here we are all end users like you.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Go to bottom of page and Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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As-tu réussi a contacter quelqu'un?
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Hello minali,
Clive provided the solution for this situation.
If you wish to remove it you can do this once the new payment cycle starts.
If you wish to replace it with a new different one, please use the Swap function instead.
All you have to do is click the new upgrade and after that, the one you wish to replace, and the Swap option should appear.
Here you can also find more useful information: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
Have a lovely day,
-Alex0
