Pending reactivation Your payment is confirmed, and your plan in the process of being reactivated
well it's been 2 days that im waiting for the reactivation process, the cycle is already started and days are grinding off the chart without any working internet... i did not find a damn way to contact fizz or leave a message, the website question mark to ask for message look broken and not letting any chat start (my adblock is turned off too)
So here i am beggin for any fizz employee maybe to fix this mess and refund me the lost days
Best Answer
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Hi Jonathan,
here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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You try to reboot your phone ?
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Hi Jonathan B.,
Thank you for reaching out to us.
I can see on my end that the ticket created yesterday for the situation you encountered with the Internet plan reactivation is still undergoing investigation by our dedicated team.
The delay of resolution depends on the number of checks that need to be done by our specialized team and on the number of tickets ahead of yours.
Rest assured, you will be notified by us via email once a solution has been found by them.
You can check on the ticket's progress from your Fizz account under My settings->My tickets.
Have a fine day,
Andrei1
