Re-activation fee of $60 for changing credit card?

Vanessa P. #32383
Vanessa P. #32383 Posts: 1 ✭✭
edited March 2022 in Internet

I updated my payment method for both wifi Internet and my cellular service. I required no assistance, to upload a new credit card when my prior card was compromised. This fee should not be charged as the card was updated within very reasonable time, so as not to interrupt service. No “vip” reconnection service occurred.

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited March 2022 Answer ✓

    @Vanessa P. #32383


    Hi Vanessa,

    here's how to contact Fizz’s support team directly to inquire about this payment taken, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 23,980 admin

    Hello Vanessa P. #32383,

    Thank you for reaching us.
    I am sorry to hear about this situation.  
    As Dapfizzer suggested, please contact our support team directly to investigate this situation: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

This discussion has been closed.

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