Home internet not working

sakuragts

Hi! My home internet connection doesn't seem to work. There is no blue @ symbol. I've tried to restart the modem twice so far but it did not fix the issue.

Dapfizzer

@sakuragts

Hi,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hi sakuragts,

Thank you for bringing this situation to our attention. We're sorry for this.

I've verified your account and I see that you already chatted with one of my colleagues. You were informed about a technical issue present in your neighborhood.

A team of technicians has been dispatched to verify the signals and the cables outside.

Verifying your connection in my tools I see that this issue has been resolved and your modem is back online. I would recommend you to test your service again and if it's still not working, to proceed with a restart of your modem.

Bellow, I'll leave you an FAQ that will help you further:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Thank you for your patience and cooperation.

Have a good one,

-Radu