Constant issues with voicemail access

VoxLingue
VoxLingue Posts: 6
edited March 13 in My Mobile

We've been having issues with accessing voicemail on both lines.

It seems to work for a few weeks and then says "invalid password". We reset the password to the exact same one and it works for another 2 weeks or so.

This is getting frustrating as I keep having to reset passwords for other people and they lose access to voicemail. Is there a solution to this or should we look elsewhere for a more reliable service?

Thank you.

Best Answer

  • Whizz
    Whizz Posts: 14,259
    Answer ✓

    Hello VoxLingue,

    I am sorry to hear about this situation.
    I can see that you managed to reach our support.
    If by any chance the issue  persists please reach us back and we will escalate a ticket to investigate this further: https://fizz.ca/en/contact-us

    Have a good one,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited March 11

    @VoxLingue


    Hi,

    since the problem persists despite resetting the password, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • VoxLingue
    VoxLingue Posts: 6

    The support system is an absolute joke.

    I've tried clicking on the chat now bubble, it just disappears.

    I've mssaged on Facebook just to be responded to with a generic message by a chatbot.

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @VoxLingue


    In fact, social media communication channels are used to leave a message so that you can continue your business until the service is available again. For real-time chat, you’ll need to use Chat on the platform.

    Occasionally when the Chat is unavailable, wait a few moments and then try again to finally have access to the Chat then. Also, sometimes it is easier to access through the French version of Fizz’s siteweb.

    Try it with this link and don’t worry the French link will not affect the language used for your conversation with the Service: https://fizz.ca/fr/faq/etat-services

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