The internet has been out at my house all day
I have restarted the modem multiple times... the DNS is empty in the "basic" settings of 192.168.1.1
Is this "just me"? or is there a way to see if more than me are affected?
Also, how do I get it resolved by someone who actually works at Fizz?
Best Answer
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Hello Adam N. #19322,
I am sorry for the situation encountered,
I kindly have to inform you that I have verified your network connection in my tools and, looking over the mainline reference diagnostics, I noticed there are some maintenance works carried out in your area.
At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.
As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is blinking, your connection was restored and you will need to electrically restart the modem once more.
To restart your modem, you need to unplug the electrical cable from the back, wait for 30-40 seconds then plug it back in.
Check this FAQ for more details: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Hi Adam,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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