The internet has been out at my house all day

Adam N. #19322
Adam N. #19322 Posts: 1 ✭✭
edited March 2022 in Internet

I have restarted the modem multiple times... the DNS is empty in the "basic" settings of 192.168.1.1

Is this "just me"? or is there a way to see if more than me are affected?

Also, how do I get it resolved by someone who actually works at Fizz?

Best Answer

  • Whizz
    Whizz Posts: 23,961 admin
    Answer ✓

    Hello Adam N. #19322,
    I am sorry for the situation encountered,

    I kindly have to inform you that I have verified your network connection in my tools and, looking over the mainline reference diagnostics, I noticed there are some maintenance works carried out in your area.

    At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.

    As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is blinking, your connection was restored and you will need to electrically restart the modem once more.
    To restart your modem, you need to unplug the electrical cable from the back, wait for 30-40 seconds then plug it back in.
    Check this FAQ for more details: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    Thank you for your understanding!
    Have a good one!
    -Eugen

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