valgomezg Posts: 2
edited March 12 in Internet

I had credit card problems and my wifi was disconnected; I changed cards and the payment method was approved but my wifi/router has not yet worked. How long until my wifi starts working again? I have already tried unplugging the router and reconnecting but still no wifi.

Best Answer

  • Whizz
    Whizz Posts: 14,323
    Answer ✓

    Hello valgomezg,
    I am sorry for the situation encountered,
    I have verified your account and I see that your plan is in good standing.
    Also, the connection looks good. 
    You had on March 9th a 4h downtime, as the modem appears to be offline, however, the connection was reestablished.
    In case you encounter any issues in the future, you can try some manipulations from this FAQ:
    Furthermore, you will know that your internet works, if the @ light on it is lit up and stable.
    Thank you for your understanding and patience!
    Have a good day!


  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185



    once your payment is received, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready:

    • For a mobile plan, expect at most a two-hour delay.
    • For a Home Internet plan, expect at most a 3-hour delay if your payment is received before 8:00 PM. If your payment is received after 8:00 PM, a delay of up to 12 hours is possible. Restart your modem to re-initialize your service.


    Pay attention to the new date of your payment cycle mentioned in your confirmation email. Since your plan will have been suspended for a bit, your payment cycle will shift.

    Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185


    Here's how to contact Fizz’s support team directly to inquire about that issue if this delay is exceeded, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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