Pending

heyiz
heyiz Posts: 2 ✭✭
edited March 2022 in Internet

Hi, my home internet at the moment says it's pending reactivation. The message below states that I should "expect at most a 12 hour delay", however it's now been almost 24h since I had done the payment.

It also states I should restart my modem, which I have done, but it still won't work.

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited March 2022 Answer ✓

    @heyiz


    Hi,

    since the problem persists for much more than the 12-hour delay, you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,980 admin
    Answer ✓

    Hello @heyiz,

    Thank you for the provided details, we are sorry to hear about the situation you encountered. 

    I verified your Fizz account and your modem in our tools and everything seems to be in order with your Internet plan. The system fully reactivated your services and they should be fully functional. 

    Please unplug the modem from the power outlet for a few minutes and then reconnect it and test the services. 

    In case you still encounter difficulties, we invite you to contact us in private on the desired contact channel, as we are available 24/7: https://fizz.ca/en/contact-us

    Thanks and have a great day!
    - Cecilia

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