Mobile data and MMS not working

Alex A. #12211
Alex A. #12211 Posts: 10
edited March 13 in My Mobile

Hello everyone,

Noticed that MMS and mobile data is not working. Tried selecting a different network (android phone) and all the networks are experiencing the same issues (FIZZ and EXT FIZZ).

I re-sent the APN settings and still no resolution to either MMS or mobile data. Anyone else in Ottawa experiencing data issues when not on wifi?

Best Answer

  • Whizz
    Whizz Posts: 14,234
    Answer ✓

    Hi Alex A.
    Thank you for letting us know about this.

    Can you please share what brand and model of phone you're using and tell us if you also tried to switch between Fizz and Fizz EXT while having already switched to a different network mode already?

    Let us know.

    Have a good one.
    Andrei

Answers

  • Luke_Skywalker
    Luke_Skywalker 🥇  Code de référence : JH4P9 🥇Posts: 395

    Hi @Alex A. #12211

    You can try to lower the maximum speed from LTE to 4G.

    Depending of the caracteristic of your phone, in some case it makes all the difference.

    Good luck !

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Alex A. #12211


    Hi Alex,

    first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.

    After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if it is possible to access the internet. This will tell you if your phone is the source of the problem.

    You can also test the troubleshooting mentioned in the following FAQ:

    https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet 

     https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Unfortunately that did not change anything. But thank you for the suggestion Luke.

  • I did switch to a different network and it did not resolve the issue. I had to completely clear out the APN settings on the phone and had them resent for a third time and luckily that did the trick. The issue was the settings on the phone it seems. Appreciate all the help from the community!

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Alex A. #12211


    You're welcome! : )

  • Hello @Alex A. #12211, we have had a similar experience with weak signal, Fizz/partnet network switching and slower data speeds while visiting in the NCR. It usually happened outside the urban core. Enabling/disabling airplane mode or a reboot usually resolved it without resorting to a network settings reset. Frustrating but a sign that Fizz's coverage/signal in the NCR needs improvement.

  • Hi @Clive,

    Usually the experience is rather positive except for in Ikea and the Rideau centre. But in this case the APN settings were messed up. Could have been one of my kids playing with the phone but I removed the settings and started fresh. Confirmed that it is working now as it should 😁.

  • Hello @Alex A. #12211, good to hear. Travel to Greely, Metcalf, Carlsbad Springs or any area south and further from the QC border, show weaker signal and slower mobile data speeds, usable but not nearly as strong as densely populated areas of Ottawa like you mention.

    Cheers

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