Impossible to buy phone

Omni
Omni Posts: 1 ✭✭
edited March 2022 in Phones

I tried several times to buy a new phone with you, your system give error because of my address, is a new building so I guess not all companies have updated their systems with my new postal code. If I send the phone to a friends place, what happens when the delivery guy ask for an Id that will not match the name in the account?

Best Answer

  • Whizz
    Whizz Posts: 23,493 admin
    Answer ✓

    Hello @Omni ,


    Thank you for reaching us.

    I am sorry to hear about this situation.

    I can see that you already contacted our support team and a ticket was escalated for further investigations.

    Rest assured, a solution will be provided as soon as possible and you will be notified via email once we have any updates.


    Have a lovely day,

    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Omni


    Hi,

    a phone bought at Fizz will be automatically shipped to the address associated with the credit card used for the purchase. 

    The package will be addressed to this credit card holder who will have to show a valid photo ID with their name, and sign upon delivery. 

    The shipping company reserves the right to not make the delivery if the recipient to whom the package is addressed is not there or does not have a valid photo ID with their name (and ideally address). 

    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered#1b


    If the first delivery attempt fails, you will be notified by email, and will need to plan a new delivery attempt. To do so, follow the instructions on your Order History. 

    If the second delivery attempt fails as well, you will need to pick up your phone as per the instructions (before the set deadline) outlined in your Order History. If you don’t, your phone will be returned to Fizz. 

     

    To see your Order History: 

    1. Log into your account and go to My profile.
    2. Click on Order history.
    3. Click on See details of your order. 
    4. Click on the shipping number to see on the carrier’s website the details of your delivery 

    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered#2b

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Omni


    Here's how to contact Fizz’s support team directly to inquire about these problems to be able to place your order on the platform, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.

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