Why does data usage not prioritize data that is expiring first?

Sam_Y
Sam_Y Posts: 19
edited March 10 in My Mobile

I noticed something annoying about data usage: I never know which data "tier" is going to be used next. I sometimes receive data gifts sporadically, so I'm never of the order.

I would expect the data tier that is expiring in 2 days to be used before the one that expires in 14 days to avoid waste, but it's the order way around. Does anyone know why?

Best Answer

  • Whizz
    Whizz Posts: 14,383
    Answer ✓

    Hi Sam_Y,
    Thank you for reaching out to us.

    The normal usage of Data is:
    - Rewards(they begin to expire as soon as they're unlocked)

    - Rollover

    - Monthly Data

    - Data Gifts.
    Of course, some variations may occur depending on how much time you have on each other.

    Details can be found here:
    https://fizz.ca/en/faq/how-do-i-view-my-usage

    Have a fine day,
    Andrei

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Sam_Y


    Hi,

    you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 6,153
    edited March 7

    Hi Sam,


    Idefizz gave this answer to a question like yours in march 2021

    Without a screenshot from your part, I give you my understanding. So bear with me, it involves blue arrows and different expiration periods depending on data type.

    SHORT ANSWER: It is because the 10 days you see is literally for the plan, not its data.

    Also, your plan's data will be rolled over further (i.e. on a later date) than the gifted data which inherits YOUR cycle and NOT your friend's anymore. So the date you receive data from your friend influences the bucket prioritization. And to be precise, this excludes data you received from yourself in a past rollover operation.

    LONG ANSWER:

    It is indeed expressed by many members that the consumption will be picked from the block that will expire first. But I believe (and so can be mistaken) it is not entirely accurate because data changes timeline (from your friend to yours). Looking at the official sources:

    • In the Rollover's promotion, your plan's unused data will be rolled over other 2 months. See: https://fizz.ca/en/rollover
    • In the Rollover's documentation: "The blue arrow will tell you which data bucket you are currently using" . See : https://fizz.ca/en/faq/how-do-i-know-if-i-have-rollover
    • In that same paragraph #4, "Gifted data is valid until the end of the RECIPIENT's payment cycle that follows the cycle during which the data was gifted. For example, say I receive gifted data on May 15, but my payment cycle ends on May 27. That gifted data will therefore be valid up until the end of my next payment cycle on June 27th"
    • In the Data gifting's documentation you can observe an important illustration where a Perk has precedence over the Plan(because of the blue arrow). See: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work I believe this is because Perks do not carry over as far as a Plan (30 days usually). So even it the plan expires in 9 days, its unused data will be rolled over for 2 months afterwards thus have in reality a longer expiration period. In other words, the 9 days left is for the plan (literally expressed) and not the data. ALSO you can observe that the plan is somewhat consumed (20%-ish) but it is the perk that is chosen, and that is because the perk was received in between. 


    Searching the forum, I read that rarely a bug created an anomaly and was only fixed by chatting with Fizz. This could apply to you if my answer is unsatisfactory


    PS: Fun fact: "Gifted data always match the recipient’s coverage. For example, if you have Quebec coverage and gift data to someone with Canada - US coverage, the data you gift will have Canada - US coverage". So no bad surprises coverage-wize.


    I really hope this clarifies things.

    read all the answers here https://forum.fizz.ca/en/discussion/comment/6563845#Comment_6563845

    and

    https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work#2

  • Rydock
    Rydock Posts: 205

    In all this message did you really get your answer?

This discussion has been closed.