Buying Add-ons after out of data
I asked this previously in 2018 and never got an answer from Fizz staff:
Again today I have this problem. I have run out of data (this time it was a Travel Add-on but same concept). I did not have access to Wi-fi during the day. So I could not access zone.fizz.ca, to purchase another Add-on, so I was stuck without data all day.
Could Fizz please allow access to zone.fizz.ca, just to purchase more add-ons, even when plan is out of data? Other mobile providers, like T-Mobile in US, allow this and it helps customers spend more money with them.
I have done some network-level checking while out of data and it looks like:
- DNS is already working:
307 0.005 172.20.10.2 29994 172.20.10.1 53 64 DNS 72 Standard query 0x2ef0 A zone.fizz.ca 316 0.014 172.20.10.1 53 172.20.10.2 29994 64 DNS 88 Standard query response 0x2ef0 A zone.fizz.ca A 35.183.146.41
- TCP connection opens, but never got TLS handshake from server:
$ curl -v https://zone.fizz.ca/ * Trying 35.183.146.41... * Connected to zone.fizz.ca (35.183.146.41) port 443 (#0) * TLSv1.2 (OUT), TLS handshake, Client hello (1): * Operation timed out after 300347 milliseconds with 0 out of 0 bytes received
Would really appreciate Fizz staff passing this on to the technical team.
Best Answer
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Hi Catalin P.,
Thank you for reaching out to us.
As I can see on my end, indeed you have a used up Travel Add-on and a recently purchased one of which you have 175.1 MBs left.
In the eventuality that you run out of Data while abroad, there is little we can suggest other than waiting to get a
Wi-Fi connection during your travels, unfortunately.
What we can recommend is to better manage the usage of your Travel Add-ons so you always have enough Data left to purchase more in case you need it.
Thank you very much for your understanding, patience and collaboration.Have a good one!
Andrei
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Answers
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Hi Catalin
You need to contact the support to make your recommandation, they don't answer here.
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Hello @Catalin P. #197, I suggest:
- this forum is for users to share information, the Fizz Team do look through it and sometimes respond. Posting here in this forum and wanting the Fizz Team to respond, include @Whizz in your post or comments.
- To contact Fizz Support, you can use the online chat features or log in, go to My Settings, Contact Form to submit a complaint, this opens a Support Ticket and the exchange occurs by the email address registered on your account.
- I agree that it would be beneficial for Fizz to provide all mobile subscribers with free access/use to fizz.ca to access his/her account, buy add-ons, buy a phone or submit a request for Customer Support. Perhaps the @Whizz could take this request to Fizz management as customer feedback.
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