Buying Add-ons after out of data
I asked this previously in 2018 and never got an answer from Fizz staff:
Again today I have this problem. I have run out of data (this time it was a Travel Add-on but same concept). I did not have access to Wi-fi during the day. So I could not access zone.fizz.ca, to purchase another Add-on, so I was stuck without data all day.
Could Fizz please allow access to zone.fizz.ca, just to purchase more add-ons, even when plan is out of data? Other mobile providers, like T-Mobile in US, allow this and it helps customers spend more money with them.
I have done some network-level checking while out of data and it looks like:
- DNS is already working:
307 0.005 172.20.10.2 29994 172.20.10.1 53 64 DNS 72 Standard query 0x2ef0 A zone.fizz.ca 316 0.014 172.20.10.1 53 172.20.10.2 29994 64 DNS 88 Standard query response 0x2ef0 A zone.fizz.ca A 18.104.22.168
- TCP connection opens, but never got TLS handshake from server:
$ curl -v https://zone.fizz.ca/ * Trying 22.214.171.124... * Connected to zone.fizz.ca (126.96.36.199) port 443 (#0) * TLSv1.2 (OUT), TLS handshake, Client hello (1): * Operation timed out after 300347 milliseconds with 0 out of 0 bytes received
Would really appreciate Fizz staff passing this on to the technical team.