I still didn't get my sim

Joe_segura
Joe_segura Posts: 1 ✭✭
edited March 2022 in My Mobile

Delivery status says i received my SIM on Monday now it’s fruday and I still didn’t get it. I guess i have to order another one. Can i get a refund? Maybe ain’t a good idea to stick it on the door so anyone can see it. I read questions similar to my problem but found no answer. Please get back to me with a solution. Merci

Best Answer

  • Whizz
    Whizz Posts: 23,053 admin
    Answer ✓

    Hello @Joe_segura,

    Thanks for the provided details.

    I verified your Fizz account and noted that you activated your SIM card on the 4th of March and that you are already using the mobile line.

    Thank you for choosing the Fizz services. :)

    In case you encounter any difficulties, we invite you to contact us in private, on the desired contact channel. Here is a useful link: https://fizz.ca/en/contact-us

    Have a great day,
    - Cecilia

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Joe_segura


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    go to shipping number to track your delivery on the courrier service website

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Joe_segura


    If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery of your phone:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 


    Here's how to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Hi @Joe_segura

    You should probably contact customer service to let them know.

    They will issue you a refund, and you can either order a new sim, or you can pick one up at a local couche tard store if you prefer. Give them a call to see if they have any left in stock, so you don't waste your time going there if they have none left.

This discussion has been closed.

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