My fizz SIM card has no internet service

Qingtao · March 2022

My SIM card in some places has no wireless service. It works well when I used my wife's fizz SIM card. I told fizz and they said they will fix it, but it still does not work. Can Fizz change a new SIM card for me?

Thanks

Whizz · March 2022

Hello Qingtao,

Thank you for reaching us.
If you are referring to your mobile data and the SIM works perfectly on another device it doesn't seem to be something caused by the SIM.
A SIM change won't help in this situation.
Here you can find some troubleshooting you can try: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
If you still experience any difficulties after you try the troubleshooting please contact our support team to investigate this further: https://fizz.ca/en/contact-us

Have a lovely day,
-Alex

Dapfizzer · March 2022

@Qingtao

Hi,

you can test the troubleshooting mentioned in the following FAQ:

https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

And for your last question, only Fizz’s support team could answer this, if you want to contact the service directly to inquire about that question, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814