Billed on two different cards

Options
guygor
guygor Posts: 4 ✭✭
edited March 2022 in My Mobile

Hello,


I got billed on both credit cards on file for 40.20 (the one that expires and my rbc one).


How can I get a refund?

Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓
    Options

    Hello guygor,

    I am sorry to hear about this situation.
    I just verified and on your account, it only shows one transaction. 
    Please follow the instructions our members provided and contact our support to investigate this further. 
    We are here 24/7 so feel free to reach us at any time.

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Options

    @guygor


    Hi,

    here's how to contact Fizz’s support team directly to inquire about any issue whit your payment, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
    Options

    Hello @guygor, another method of contacting Fizz Customer Support is to log in, go to My Settings, Contact Form and submit a complaint. I encourage you to include a screenshot/screen capture showing the duplicate payment in your transaction/payment history. Fizz should be able to correct this for you quickly. Best of luck.

This discussion has been closed.