is it normal that my add on is not activated yet?

cocogoat
cocogoat Posts: 1
edited March 5 in About my account

I purchased an add on but it doesn’t work. I searched it up on the internet and it says that add on is activated immediately.

Best Answer

  • Whizz
    Whizz Posts: 13,764
    Answer ✓

    Hello cocogoat,

    Thank you for reaching us.
    I am sorry to hear about this situation.
    It seems it was just a delay and the add-on is ready to use now.
    Please restart the phone and it should work right away. 

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,047

    @cocogoat


    Hi,

    Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

    In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.

    Source: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one


    So I suggest that you contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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