South shore on Montreal, connection is lagging, high ping
Since last night, the ping/latency of internet has been bad. Playing games gives me ping of over 1000ms. Anybody experiencing this problem?
Is there a problem with the line???
I have disconnect/reconnect the modem twice and left it a good few mins. It didn't fix it.
Best Answer
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Hello KAlpaca,
Thank you for reaching us.
I am sorry to hear about this situation.
I just verified your service and some of the signals were not within norms in the past few days.
At the moment everything is looking ok from my side but if you still experience any issues with the connection please consult the following FAQ to try some manipulations: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
You can also reach our support team directly to investigate this further: https://fizz.ca/en/contact-us
Have a lovely day,
-Alex0
Answers
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Are you using the Fizz provided modem (CODA)? They are notorious for causing issues. If you are a gamer, I suggest you use your own router. Since I have switched to using my own router (and the Fizz modem only in bridge mode), my connection has been mostly excellent.
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